LAT:22.3072 // LON:73.1812

GUJARAT, INDIA

STATUS: AVAILABLE

EXP: 8Y // ROLE: SWE

▮ Available for opportunities

PARTH

MISTRY

Software Engineer — 8 years at VarChar Solutions. Currently Team Lead, building enterprise contact center platforms, healthcare CRM, and AI-powered automation.

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PROFILE.EXE

>const engineer = {

name: "Parth Mistry",

exp: 8, // years

role: "Team Lead",

company: "VarChar Solutions",

stack: ".NET / React / SQL",

location: "Gujarat, IN",

status: "available"

};

>// compiling... ✓

.NET / C#◈ React◈ SQL Server◈ Elasticsearch◈ Node.js◈ SOC 2◈ HIPAA◈ PCI DSS◈ Twilio◈ NLP / AI◈ REST APIs◈ Healthcare IT◈ SaaS◈ .NET / C#◈ React◈ SQL Server◈ Elasticsearch◈ Node.js◈ SOC 2◈ HIPAA◈ PCI DSS◈ Twilio◈ NLP / AI◈ REST APIs◈ Healthcare IT◈ SaaS◈

About

8 years building enterprise
contact center tech.

Senior Software Engineer with 8 years of experience at VarChar Solutions Pvt. Ltd., the majority spent building Proponisi — a contact center performance platform powering AI-driven quality assurance, real-time agent coaching, gamification, and LMS for Fortune-level enterprises. Currently serving as Team Lead. SOC 2, HIPAA, PCI DSS 4.0.1, and NIST 800-53 certified.

Also delivered BioLogistic Solutions CRM — a healthcare platform with telemedicine, e-prescribe, and telephony integrations connecting pharmacies, labs, doctors, and patients.

Years exp

Compliance certs

QA coverage

What I Do

Core Skills

02 // 04

⚙

Backend Engineering

REST APIs, MVC architecture, business logic layers, multi-tenant SaaS systems.

.NET / C#Node.jsPythonMVCReact

🏥

Healthcare Tech

CRM systems connecting pharmacies, labs, doctors, patients. E-scribe, telemedicine, compliance.

HIPAAHL7e-PrescribeCRM

◈

AI / NLP Integration

AI quality assurance, sentiment analysis, real-time agent assist, automated coaching pipelines.

NLPAuto-QALLM APIsAnalytics

🗄

Database & Storage

Schema design, query optimization, relational data modelling for complex multi-stakeholder systems.

SQL ServerPostgreSQLEntity FrameworkElasticsearch

📡

Telephony & Messaging

Caller ID routing, SMS broadcasting, fax systems, telephone switch integration.

TwilioVoIPSMSFax APIs

🔐

Compliance & Security

Enterprise-grade security across regulated healthcare and financial verticals.

SOC 2HIPAAPCI DSSNIST

Selected Work

Projects

03 // 04

FEATURED

Proponisi — Contact Center Performance Platform

Enterprise SaaS platform — AI-powered quality assurance, real-time agent assist, automated coaching, gamification, and LMS. Covers 100% QA of all interactions. Deployed across healthcare, fintech, and tolling sectors. SOC 2, HIPAA, PCI DSS 4.0.1, and NIST 800-53 compliant.

tpcdm.com ↗

AI / MLReal-timeSaaSEnterpriseAnalytics.NET

// 01

BioLogistic Solutions CRM

Healthcare CRM connecting pharmacies, labs, doctors, and patients. Includes telemedicine, mail-order prescriptions, e-scribe, SMS messaging, and fax broadcasting.

.NET / MVCCRMHealthcareTelephony

↗

// 02

AI Quality Assurance Engine

Auto-QA pipeline within Proponisi reviewing 100% of contact center interactions for compliance, sentiment, and coaching opportunities — replacing manual spot-check sampling.

NLPPythonComplianceReal-time

Background

Education & Experience

04 // 05

// EXPERIENCE

JUL 2025 — PRESENT

Team Lead

VarChar Solutions Pvt. Ltd.

Vadodara, Gujarat · On-site

JUL 2023 — JUN 2025 · 2 YRS

Senior Software Engineer

VarChar Solutions Pvt. Ltd.

IBM Watson · Twilio · +21 skills

JUL 2018 — JUN 2023 · 5 YRS

Software Engineer

VarChar Solutions Pvt. Ltd.

jQuery · Web Development · +12 skills

// EDUCATION

2015 — 2018

B.E. Computer Engineering

Sigma Institute of Engg., Bakrol

Bachelor of Engineering

2010 — 2015

Diploma, Computer Engineering

Parul Polytechnic Institute

Diploma

// CERTIFICATION

HR

SQL (Advanced) Certificate

HackerRank · Issued Apr 2023

05 // 05

Let's build
something
worth building.

Open to senior roles, contract work, and interesting problems. If you're solving something hard, I want to hear about it.

✉parthmistry1072@gmail.com inlinkedin.com/in/parth-mistry-9a84899b ghgithub.com/parthmistry1072-dev

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