Software engineer building enterprise contact center, healthcare, and AI platforms.
Senior Software Engineer with 8 years at VarChar Solutions. Currently Team Lead — shipping AI-driven quality assurance, healthcare CRM, and compliance-grade SaaS across regulated verticals.
Eight years of building enterprise software.
Senior Software Engineer with 8 years of experience at VarChar Solutions Pvt. Ltd., the majority spent building Proponisi — a contact center performance platform powering AI-driven quality assurance, real-time agent coaching, gamification, and LMS for Fortune-level enterprises. Currently serving as Team Lead. Delivered platform compliance across SOC 2, HIPAA, PCI DSS 4.0.1, and NIST 800-53.
Also delivered BioLogistic Solutions CRM — a healthcare platform with telemedicine, e-prescribe, and telephony integrations connecting pharmacies, labs, doctors, and patients.
Career.
Eight consecutive years at VarChar Solutions — three roles, one mission.
Team Lead
Leading platform engineering for Proponisi. Scaling AI-driven QA, real-time agent assist, and compliance automation. Mentoring engineers; owning architecture decisions across the .NET / React stack.
Senior Software Engineer
Senior engineer on Proponisi and BioLogistic Solutions CRM. Integrated IBM Watson, Twilio, and Elasticsearch; designed multi-tenant data schemas; shipped auto-QA, real-time coaching, and telephony features.
Software Engineer
Built core modules across the platform: REST APIs, MVC business logic, jQuery and early React UIs, and SQL Server data layers. Foundation work that grew into the systems above.
Projects shipped.
Enterprise platforms in production across healthcare, fintech, and tolling.
Enterprise SaaS — AI-powered quality assurance, real-time agent assist, automated coaching, gamification, and LMS. Covers 100% QA of all interactions. Deployed across healthcare, fintech, and tolling sectors. SOC 2, HIPAA, PCI DSS 4.0.1, and NIST 800-53 compliant.
Healthcare CRM connecting pharmacies, labs, doctors, and patients. Includes telemedicine, mail-order prescriptions, e-scribe, SMS messaging, and fax broadcasting.
Auto-QA pipeline within Proponisi reviewing 100% of contact center interactions for compliance, sentiment, and coaching opportunities — replacing manual spot-check sampling.
What I build, day to day.
Education & certifications.
B.E. Computer Engineering
Diploma, Computer Engineering
SQL (Advanced) Certificate
HackerRank · Issued Apr 2023Let's build something worth building.
Open to senior roles, contract work, and interesting problems. If you're solving something hard, I want to hear about it.